Social Media Sales Tool — Privacy Policy

Depending on how you use Social Media Sales Tool, we may collect the data categories below:

• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.

Social Media Sales Tool processes your information only for these purposes:

• To process payments and issue invoices and receipts.
• To detect and prevent fraud, abuse and policy violations.
• To send you course-related notifications — only after you opt in.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To create, secure and maintain your account.
• To meet our legal, tax and accounting obligations.
• To respond to your support requests and doubts.

We do not sell your personal data. We share limited data only with the service providers needed to run Social Media Sales Tool:

• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Razorpay — our payment processor, to take payments and issue refunds.

We share with them only what each one strictly needs, and nothing more.

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

Your data is retained while your account is active. You may delete your account whenever you wish — either through the in-app “Delete my account” control or by writing to [email protected]. Once requested, we erase your personal data within 30 days, apart from records we must keep for legal, tax or accounting purposes (usually up to 7 years).

You are entitled to the following rights over your personal data:

• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Withdraw consent for any non-essential processing at any time.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.
• Delete your data, subject to legal retention requirements.

Contact [email protected] to act on any of the above, and we will get back to you as the law requires.

If we make a material change to how we handle your data, we will notify you in the app and update the “Last updated” date at the top of this page. Continuing to use Social Media Sales Tool after a change takes effect means you accept the revised policy.

Questions or complaints about how we treat your data? Write to [email protected]. We respond to grievances as soon as we can and within the limits set by the DPDP Act.